Warranties

Print this page


Warranty Information

This is a partial summary of warranty information. Please see actual written warranties included with each product for specific terms, conditions, and exclusions.

"THE LAMPS AND BALLASTS USED IN MITSUBISHI DLP® TELEVISIONS ARE CRITICAL PARTS. THE FACTORY-PROVIDED LAMP AND BALLAST WERE SPECIFICALLY SELECTED BY MDEA FOR USE IN DESIGNATED MODELS OF MITSUBISHI DLP® TELEVISIONS. MDEA LIMITED WARRANTY AND SERVICE POLICIES REQUIRE THE USE OF GENUINE MITSUBISHI PARTS ONLY. REPLACEMENT OF THESE COMPONENTS WITH, OR ANY OTHER USE OF, LAMPS OR BALLASTS OBTAINED FROM ANY OTHER SOURCE IS STRONGLY DISCOURAGED AND MAY REDUCE COVERAGE UNDER OUR LIMITED WARRANTY AND SERVICE POLICY."

Big Screen televisions: Thirty days on screen, one year on all other parts. One year on labor. In-home service on all models. VCRs: Ninety days over-the-counter exchange. Bring to authorized dealer where purchased. D-VHS VCRs: One year on parts. Ninety days on labor. Carry-in service. DVD players: Six month over-the-counter exchange. Take to authorized dealer where purchased. LCD TVs: One year on parts. One year on labor. Carry in service. Plasma displays: One year on parts. One year on labor. In-home service on all models.

MDEA CONSUMER RELATIONS
Product Information and Customer Service Assistance
Email: mdeaservice@mdea.com
Phone: 800. 332.2119

Disclaimers

All television screen images shown in this catalog are simulated.

TV audio output power (watts/channel): Minimum watts RMS; both channels driven into 8 ohms with no more than 10 percent total harmonic distortion.

Important Caution
Please note: This caution applies to all Mitsubishi plasma displays and CRT projection TVs.

Displaying stationary images, such as side bars shown on non-expanded standard shaped TV pictures, should be limited to 15 percent of total viewing per week. Viewing other stationary images such as stock market reports, video game patterns, station logos, web sites, or computer-style patterns should be similarly limited. These types of stationary images displayed on any projection tube system can cause uneven aging of the tubes and leave a subtle but permanent ghost image in the picture.

Widescreen TVs are designed primarily for viewing widescreen images. The majority of images displayed on them should be widescreen-shaped or expanded to fill the screen, and constantly moving. Displaying stationary images, such as side bars shown on non-expanded standard shaped TV pictures, should be limited to 15 percent of total viewing per week. Viewing other stationary images such as stock market reports, video game patterns, station logos, web sites, or computer-style patterns should be similarly limited. These types of stationary images displayed on any projection tube system can cause uneven aging of the tubes and leave a subtle but permanent ghost image in the picture. To avoid this, mix the types of pictures you watch, with the majority filling the screen with moving images, not stationary patterns or black bars. Use the zoom or expand features (on models that offer them) whenever necessary to fill the screen. Be careful in your selection of TV format, as the uneven aging resulting from excessive viewing in the wrong format is not covered under your warranty.

Important Warranty Announcement for LCD TV Owners

If you have one of the following models please read below for an important announcement - LT-40133, LT-40134, LT-46144, LT-46244, LT-52133, LT-52144, LT-52244. It has come to our attention that a limited number of these Premium Flat Panel Televisions may have performance issues related to the LCD Module used in these sets. As part of our commitment to quality and customer satisfaction, MDEA is announcing an extension of the warranty coverage applicable to the LCD Module for the models listed above. For a period of one additional year beyond the one year limited warranty, MDEA will cover the cost of repair or replacing the LCD Module (parts and labor) at no charge to you. All other terms and conditions of the MDEA limited warranty will continue to apply.

Important Warranty Announcement for DLP Home Theater TV Owners

If you have one of the following models please read below for an important announcement. - WD-52631, WD-57731, WD-65731, WD-Y57, WD-Y65, WD-57732, WD-65732, WD-57831, WD-65831 It has come to our attention that a limited number of DLP® Projection Televisions are displaying a false message, "TV will shut down in a few seconds. Please check if the air flow is blocked," and then the TV shuts off. This message is being caused by a loose connection and may be easily corrected through one of our Authorized Service Centers. As part of our commitment to quality and customer satisfaction, MDEA is announcing an extension of the warranty coverage to replace the thermal sensor for the above referenced models. For a period of two additional years beyond the one year limited warranty, MDEA will cover the cost of the thermal sensor (parts and labor) at no charge. All other terms of the MDEA limited warranty will continue to apply.

If you have one of the following models please read below for an important announcement - WD-73727, WD-73827, WD-73927, WD-73732, WD-73831. It has come to our attention that a limited number of these DLP¨ Projection Televisions may have performance issues related to the Optical Engine used in these sets. As part of our commitment to quality and customer satisfaction, MDEA is announcing an extension of the warranty coverage applicable to the Optical Engine for the models listed above. For a period of two additional years beyond the one year limited warranty, MDEA will cover the cost of repair or replacing the Optical Engine (parts and labor) at no charge to you. The Lamp is not part of the Optical Engine; therefore, replacement of the Lamp is excluded from this extended warranty. All other terms and conditions of the MDEA limited warranty will continue to apply.